Terms & Conditions

Conditions for using Trufix Appliance Services services

These terms and conditions (“Terms”) apply to your use of the Trufix Appliance Services website and to any appliance repair or service booking you place with us.

1. Scope of service

Trufix Appliance Services provides doorstep inspection, repair and maintenance for selected home appliances including fridge/refrigerator, washing machine, television, microwave and air-conditioner, subject to technician availability.

2. Bookings and scheduling

• All bookings are treated as service requests and are scheduled based on technician availability and service location.
• Preferred dates and time slots submitted through the website are indicative and may be adjusted after confirmation.
• You agree to provide accurate appliance details, address and access information for a smooth visit.

3. Inspection and estimates

After inspecting your appliance, the technician may share an estimate for parts and labour where applicable. Proceeding with any repair is your choice based on this information.

4. Payments

Any charges related to visits, diagnosis, parts or repair work are communicated to you before work begins. Exact payment modes and timelines may vary by location and service partner.

5. Warranty and liability

• Any limited service warranty, if offered, will be shared at the time of service and may vary depending on the type of work and parts used.
• Trufix Appliance Services is not responsible for pre-existing faults, hidden damage, manufacturing defects or issues arising from misuse, lack of maintenance or normal wear and tear.
• We are an independent service provider and are not affiliated with, authorised by or endorsed by any appliance manufacturer or brand.

6. User responsibilities

You are responsible for:

• Ensuring safe access to the installation location of the appliance.
• Backing up or removing any personal content stored on smart appliances where applicable.
• Notifying us of any change in schedule as early as possible.

7. Website use

You agree not to misuse this website, attempt unauthorised access, or submit malicious or misleading information through any forms.

8. Changes to terms

Trufix Appliance Services may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website or services after changes are posted constitutes your acceptance of the revised Terms.

By using this website and submitting a service request, you agree that you have read, understood and accepted these Terms & Conditions.