Privacy Policy

Your privacy matters to Trufix Appliance Services

Trufix Appliance Services (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information that you share with us when you use our website and appliance service booking forms.

Information we collect

When you submit a booking or contact form, we may collect information such as your name, address, appliance details, preferred date and time for service, and basic contact information so that we can process your request.

How we use your information

• To schedule and manage your appliance service booking.
• To understand the type of appliances and issues we commonly handle.
• To improve our website, service quality and customer experience.
• To respond to your questions, feedback or support requests.

Information sharing

We do not sell your personal information. Limited information may be shared with authorised technicians and service partners only for the purpose of fulfilling your appliance service request.

Data retention

We retain booking and service records for as long as reasonably necessary to provide support, maintain internal records and comply with applicable laws.

Cookies and analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve content and usability. No sensitive personal information is stored in cookies.

Your choices

You can choose not to submit certain details, but this may limit our ability to fulfil your appliance service request. If you wish to update or remove your information from our records, you can reach out to us through the contact form on this website.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated effective date.

By using this website and submitting your details, you agree to this privacy policy and consent to the collection and use of your information as described above.